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These General Conditions of Contract - now referred to as CGC -, regulate the conditions of purchase of the different products offered on our website: www.z-bombilla.com
Reading and acceptance of the CGC will be a prerequisite, prior to the purchase of any product through www.z-bombilla.com
In accordance with the legislation in force, you can proceed to the return of products, for whatever reason, within a period of 14 calendar days from the receipt of the goods by the customer. For this, the conditions set out in this document must be met. You can do this by completing the withdrawal form by accessing your username and password.
Z-BOMBILLA SPAIN SL reserves the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are purely informative and can be modified in response to market fluctuations. However, the completion of the order by filling in the purchase form implies compliance with the price offered and the general conditions of sale in force at that particular moment. Once the order is formalized, the purchase will be understood as full right, with all the legal guarantees that protect the acquiring consumer and, from that moment, the prices and conditions will be contractual and can not be modified without the express agreement of both contracting parties. . Castilian will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it in his client area.
Delivery times range between 24 and 72 hours. We can not guarantee these delivery times, although we try to ensure that the transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee delivery in 24 hours.
Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In the orders that include several articles a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The client will have 24 hours to check the integrity of all the components of the order and to check that everything that is included in the included products is included. After these 24 hours, the shipment will be considered accepted and no claims will be accepted for malfunctions or faults with the shipment.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the products upon receipt and expose all objections that may exist.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way it is convenient to leave a record to the transport company:
Posts: 902 19 71 97
Tourline: 902 34 33 22
Envialia: 902 400 909
Seur: 902 10 10 10
DHL: 902 12 30 30
You can check everything related to shipping costs by clicking here.
You have 15 days to return a product since you receive it at your home. To do this, log in at www.z-bombilla.com with your user data, enter the customer area in the "History and detail of your orders" section, display the corresponding order and select the product / s that you want to return, by clicking on Make Return RMA
Once we receive the product (s), we will refund your money according to the payment method you have used:
If you paid with a card, the payment will be made in your account within 48 to 72 hours.
If you paid by Paypal, the payment will be made in your Paypal account.
If the payment was made by transfer, we will ask you for an account number to make the payment. Keep in mind that it can take up to 48 working hours until it is reflected in your bank account.
For the rest of the forms of payment, we will request an account number to make the payment.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation of them other than that necessary to establish their nature, their characteristics or their operation.
See our return policy below.
Return conditions for private customers
No returns of the following products will be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. :
The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been Completely executed by the employer, he will have lost his right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period.
The supply of goods made according to the specifications of the consumer and user or clearly personalized, such as computers configured on demand.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (eg products and kitchen robots and the like).
The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.
The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge that they lose their right of withdrawal as a result.
All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise Z-BOMBILLA reserves the right to refuse the return
Once filled out and sent the return form, you will receive the instructions so that you can send it to our facilities in your email. You must send the goods without any delay, within a maximum period of 30 days after you inform us of your desire to exercise the right.
The transportation costs originated by the return will be at your expense. You are free to choose and look for the agency that best suits your needs
Once the merchandise has been received and proven to be in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost with the exception of the additional expenses resulting from the choice by you of a different mode of delivery to the less expensive mode of ordinary delivery that we offer. We will make the payment within a maximum period of 30 calendar days from when you exercise your right of withdrawal. Until we have received the goods we can retain the refund.
Return of products with a gift or promotion. The full refund (full pack or item + gift) will be required to proceed with the refund. In the case of products that include download codes, it will be a requirement not to have exchanged it to proceed with the full payment. In the case that it has been downloaded, the amount of the software will be deducted from the total to be reimbursed.
Return conditions for distributors
Only returns of material without unsealing and in perfect condition will be accepted, during the 15 calendar days after its reception.
The existing promotions on the web that extend the 15-day delivery period will not be applicable to distributors, who will always have a 15-day return period.
Such returns will be processed as a commercial return, since there is no law that regulates the rights of return between companies, and these procedures are regulated according to the conditions of Z-BOMBILLA SPAIN SL.
We will not accept returns of products in blister or heat-sealing, and other products that have a factory seal broken security; as for example, dj controllers, sound cards, with unsecured cables, etc.
These conditions do not cancel the right of guarantee or exchange of defective products. Z-Bombilla reserves the right to refuse the return in case of any anomaly detected in the returned product.
The warranty does not cover those defects caused by incorrect use of the product and / or manipulation of the product other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee:
Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of Z-Bombilla Spain SL.
Products modified or repaired by the customer or any other person not authorized by Z-Bombilla Spain SL, as well as the products that are the subject of a specific support contract.
Incorrect software / hardware configuration, by the client, of a computer, component or peripheral. Incorrect software / hardware configuration or equipment failure caused by a component not supplied by Z-Bombilla Spain SL and incorporated by the customer.
For these purposes, Z-Bombilla Spain sl informs that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to exercise the right of withdrawal. Among them, it is possible to do so by filling out a form electronically. In order to shorten the time and to make the return of a comfortable and without delay, from Z-bulb we advise you to use that option and fill in the withdrawal form that will be provided to the formalization of your order , accessing with your username and password.
All the information related to guarantees of the products can be found in the guarantees section.
Cancellation of orders
Those cancellations of orders that involve a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try that the term does not exceed 7 days.